TREC Exam Proctoring

What is a proctored exam or exam proctoring?

A proctored exam is any test that is monitored by a third party (proctor) who is a designated individual appointed to monitor exams for test security. AceableAgent has partnered with ProctorU for exam proctoring services. They are highly qualified in their industry and provide their services all over the world.

Why are AceableAgent’s final exams proctored?

We are required by TREC to proctor all of our final exams. TREC values honesty, integrity, and trustworthiness, so if you get where I’m going here, they want to make sure that all students take their final exams honestly. Besides, showing mastery of the topics you’ve learned is crucial for you to become a real estate agentTexas How To Get Texas Real Estate License Career CenterTexas How To Get Texas Real Estate License Career Center. It’s important to know your stuff and to take your final exam seriously or risk failing the state licensing exam later.

How can I be sure that exam proctoring is safe and secure for my computer?

Here at Aceable, we highly value security and would never intentionally do anything to compromise our system or yours. ProctorU is a leader in the exam proctoring industry and they have been around for years, providing their services to other professional companies, government agencies, schools, and universities.

To complete an exam through ProctorU, you will be required to download their Guardian web browser prior to your test session. This web browser will access some of your computer systems, including the microphone and camera, to monitor the final exam session. We will not access any information beyond what is necessary to ensure test security.

Will the proctoring software stay on my computer?

Once your final exam is over, you will be disconnected from your proctoring session. At this point, you can close the Guardian browser, andProctorU will no longer have remote access to your computer. You may also uninstall the software if you choose.

How late can I be for my final exam appointment?

You can be no more than 60 minutes late to your final exam appointment. You will not be able to access the final exam or start your proctoring session after 60 minutes.

What happens if I accidentally close the proctoring during my final exam?

No problem! If your connection drops or the webcam is turned off during your exam, your exam session is still active. All you have to do is log back in to your test on ProctorU’s Guardian browser and open the exam. You will still have whatever time remains to finish and submit your exam. If the exam time limit passes before you can reconnect and submit your answers, your exam will be marked as “disconnected due to technical difficulties,” and you will need to reschedule and retake the exam.

What happens if I miss my final exam appointment?

Alright, I have good news and I have bad news. If you are less than 60 minutes late, when you are about to begin your exam, the blue “Start Exam” button will still be available for you to click on. Any longer and the “Start Exam” button will be grayed out and disabled. At that point, you have the option to reschedule your exam for a later date and/or time.

Your status in the Examity system will be listed as a “No Show” and you’ll be able to reschedule again 30 minutes after your scheduled appointment time.

How do I reschedule my final exam appointment?

After setting up an appointment, you can always access ProctorU from the link provided in your appointment confirmation email.

To reschedule an exam appointment with ProctorU, log in to your profile on ProctorU’s website. From your dashboard, just find the right test, and click the “Reschedule” button. Then, select a new appointment slot, and confirm. You should see the new exam appointment time on your dashboard

Do you offer live in-person proctoring?

Yes, we offer live in-person proctoring if you do not have access to a computer with a webcam.

Here's how this process works:

1. Find an approved proctor who is one of the following: An employee at an official testing or learning/tutoring center Librarian at a school, university, or public library College or university administrator, faculty, or academic advisor Clergy who are affiliated with a specific temple, synagogue, mosque, or church * Educational officers of a military installation or correctional facility
2. Email our Student Concierges with your appointment time and a completed Proctor Approval Form at support@aceableagent.com.
3. We will send you a confirmation email when we have processed the form. Our typical response times during business hours are within 1-3 hours. Outside business hours, we will respond first thing in the morning!
4. Print out the Proctor Instructions & Affidavits and bring them to your appointment. Do NOT fill out the forms beforehand.
5. You'll show up at your scheduled appointment time and one of our Student Concierges will call your proctor at the scheduled time to provide them a unique code they will use to unlock your exam.
6. You will sign into your AceableAgent account from our website.
7. Click "Resume Course" to access the page to unlock your exam. NOTE: Do not click on "Schedule your exam" as that is for online proctoring.
8. Your proctor will unlock your test after following these procedures: Verifying your government-issued photo identification; Making sure that your calculator has basic functions, no letters, and is hand-held, battery, or solar-powered; Making sure your scratch paper is blank on both sides.
9. The proctor will set a two-hour time limit using a timer.
10. Upon completing the exam, you will know immediately whether you have passed or failed. If you have failed, you will be locked out of the exam. You will be able to retake your exam in 3 days.
11. Your proctor will ensure that you do not copy, print, or remove any materials from the exam. This means you cannot keep your scratch paper or write down anything for future studying - no worries, if you reach out to us, we will happily provide you with more tailored study guides!
12. Your proctor will complete the Proctor Affidavit while you will complete the Student Affidavit.
13. You will email both affidavits to support@aceableagent.com.